Executive Boardroom: The Agentic Era: How AI Agents Will Reshape the Future of Telecom

Agenda - Day 1

14:55

The Agentic AI Shift in Telecom
- Why the traditional OSS/BSS stack is hitting limits in complexity, cost, and agility.
- The emergence of agentic AI — autonomous, context-aware agents that take real actions, not just make recommendations.
- How telecom is uniquely positioned to leverage AI agents because of its rich data, scale, and mission-critical nature.
From Manual Workflows to AI-Native Orchestration
- The limitations of traditional workflow automation vs. adaptive, intelligent workflows.
- Role of AI workflow builders: empowering CSPs to define specs, guardrails, and business outcomes while letting agents handle execution.
- Use cases: proactive network optimization, predictive customer care, fraud detection, real-time provisioning.
Unlocking Context & Data
- Why context is the “fuel” for effective AI agents in telecom.
- How an AI-native OSS/BSS becomes a “shared memory” for agents to learn and act on.
- Examples: leveraging real-time telemetry, customer history, and business rules to guide AI decisions.